Terms of service
Rental Agreement
The rental period immediately begins when the product/s have been delivered to your address, regardless of who receives it. This ends when the rentals have been returned in an acceptable condition as inspected by us. You are responsible for the products while they are in your possession and as such, you are expected to take good care of the rentals as if they are your own.
In the event that the rentals are damaged, we will assess the product and inform you of the additional charges needed to repair the piece. Should the rental be lost or damaged beyond repair, you will be required to make payment equivalent to its full retail price as specified on the website. Always return the product if it is not lost, regardless of the condition it is in. This way, we will be able to determine if the rental can be repaired at a lower cost versus the full retail price. Please note that you are liable for the repairs and replacement and the cost will be charged to your account.
Vestido shall not be liable for failure to perform any of its obligations hereunder by reasons that are beyond its reasonable control, including (without limitation) fire, earthquake, interruptions in supply, other natural disasters, war embargo, and/or riots or acts of terrorism.
Rental Fee, Late Fee, and Cancellation
Upon renting a product, you hereby authorize us to charge you for the “rental fee” immediately.
If the product/s are held beyond the agreed Period of Rent without our consent, we will charge you P2,500 per day in addition to damages, such as loss of client/business caused by this action.
If the renter cannot be contacted or is unavailable during the agreed delivery/pickup times, leading to a failed delivery/pickup of the rental, you will be charged accordingly for additional arrangements to deliver/pickup the item.
If there are any changes to delivery and/or return address, and/or methods, and/or dates, and/or timings, Vestido must be notified at least 24 hours before the original delivery and/or return date. For Monday deliveries/pickups, renter has to inform Vestido of any changes by Friday 6PM. If we are not informed before the cut-off time, the charges for last-minute changes will be P2,500—the same per day rate as a late return.
Delivery
We will deliver the products you ordered, including the specified size, color, and design, on or before the date for which you ordered them, except to the extent we informed you in connection with your order that the specific product is not guaranteed. Products may appear different in color and style than the photos displayed on our website. Our liability to you for failure to deliver the product as ordered is limited to the timely delivery of product as ordered or a refund of the rental fee (excluding insurance and delivery charges) as determined by us.
Laundry
The products will be professionally cleaned and delivered ready to wear. We dry clean and inspect each product with the utmost care, but use of the product is at your own risk. Vestido shall not be held liable for any health-related complaints associated with a product rented from our site.
Services
We offer various Services on our website to assist you in selecting a product. Our services are provided “AS IS” without guarantee to its results.
Receipt of Products
Upon delivery, you will bear responsibility for the product/s at the location specified at time of check out. You acknowledge that a secure shipping address is highly recommended. A secure shipping address is defined as a location where an individual can physically receive product/s. In the event that an unsecure shipping address is provided, Vestido does not bear liability for products left unattended. Furthermore, you acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which Vestido is not to be held liable, but you will be held liable.
Use of Products
You agree to treat the products with great care, as if it was borrowed from one of your close friends. You are responsible for loss, destruction, or damage to the products due to theft, mysterious disappearance, fire, major stains, and any other causes other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers, or other minor damage covered by the insurance you paid for with your rental of the applicable product. If you return a product that is damaged beyond normal wear and tear, you will agree and pay for charges including the price for repairing or replacing the product, as determined by our discretion, up to the retail value of the product.
You will also assume sole and exclusive responsibility and liability for any claims against you and/or damages arising from use of the products during your rental period.
Return of Products and Extension Requests
You agree to return the products to Vestido in its original garment bag or dust bag (including hangers) on the date set forth on the website in connection with your rental. You may extend your rental by writing us an email at vestidomail@gmail.com, provided that there are no pending rentals for the product. If you return the product/s late or not at all, a late fee of P2,500 will be charged to you every day that you are late, on top of the initial rental fee already charged and other losses Vestido will incur because of this. Failure to return the product/s in its original bag (including hangers) will be subject to additional charges made to your account to cover its cost.
Refusal of Service
We reserve the right to terminate your rental of products from us at any time in the event of your breach of this agreement, or for unspecified reasons, or any other reason based on our discretion.